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Here are some frequently asked questions customers often ask us. If you have
a question, contact us and we’d be happy to respond to you. Also, we’ll be
updating these FAQ’s, so be sure to check back again.
How long is a rental period? Since most people rent items for weekend events, the usual rental period runs from Friday until Monday. For weekday events, the rental period generally runs the day before the event until the day after the event. |
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Does the equipment need to be returned clean? |
All equipment needs to be returned clean, dry, and in the same condition in which you received it or additional charges may apply.The following are exceptions to this policy:
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China, Glassware, Silver:
Often it is not possible for the customer or caterer to wash these items due to the location of the event or due to limitations of the facilities. Therefore, we charge 10 cents per piece for these items when they are returned to us unwashed. We do request that they be scraped, rinsed and drained prior to return. For these situations, the cleaning fees will be added to your bill prior to the event. Frequently, it is less expensive to do this than to pay the caterer extra time to have their crew wash and dry the items
Linens:
Please allow the linens to dry before you bag them to return to us but please do not launder them. Replacement costs for linens will be charged if they are returned with wax, burns, or mildew.
Glassware:
Missing glassware tends to be more of a problem than dirty glassware. There will be additional charges for glassware that is broken or is not returned. We recommend switching to plastic drinkware during the last part of your party. This minimizes the number of glasses that become "to go glasses". |
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